Bought a Product with a Defect? Here’s How to Protect Your Consumer Rights in Saudi Arabia
Buying a product only to discover it has a defect or doesn’t match its advertised specifications can be frustrating. However, as a consumer in Saudi Arabia, you have legal rights that protect you from faulty products and misleading sales practices. This article outlines your rights, the steps you should take, and how to file a complaint if necessary.
1. Your Consumer Rights in Saudi Arabia
The Saudi Ministry of Commerce enforces strict regulations to ensure consumer protection. If you purchase a defective product, you are entitled to:
- A replacement or refund if the product has a manufacturing defect.
- Free repair services if the issue can be fixed.
- Compensation if the defect persists or cannot be repaired within the warranty period.
These laws apply to all products, whether purchased in-store or online.
2. What to Do If You Receive a Defective Product
If you find a defect in a product you’ve purchased, follow these steps to resolve the issue and claim your rights:
Step 1: Contact the Seller
✔️ Keep the receipt or any proof of purchase.
✔️ Report the defect to the store or company where you bought the product.
✔️ Most businesses will offer a replacement or refund if the issue is valid.
Step 2: Request Repair or Compensation
✔️ If the seller refuses to assist you, check their return and warranty policies.
✔️ You are legally entitled to request a repair, replacement, or compensation.
Step 3: File an Official Complaint
✔️ If the issue remains unresolved, you can escalate your complaint to the Ministry of Commerce using one of the following methods:
- Official Website: mci.gov.sa
- "Commercial Report" Mobile App
- Consumer Helpline: Call 1900
3. When Should You File a Complaint?
You can submit a formal complaint in the following cases:
✅ The seller refuses to replace or refund a defective product.
✅ The business does not honor its warranty or service policies.
✅ You were misled about the product’s quality or specifications.
The Ministry of Commerce takes consumer complaints seriously and can enforce penalties against businesses that violate consumer protection laws.
Final Thoughts: Don’t Let Your Rights Go Unnoticed!
As a consumer, you are legally protected against defective and misleading products. Always read a store’s return and warranty policies before making a purchase, and keep all necessary documents to support your claim.
📢 Spread awareness by sharing this article—everyone deserves to know their rights!